Terms & Conditions
Last Updated: [19/01/2026]
These Terms and Conditions (“Agreement”) govern the use of the website, online store, and all related services (“Services”) provided by 3dminime (“Company,” “we,” “our,” or “us”). By placing an order, accessing the website, or engaging with our Services, the customer (“you,” “your,” or “the Customer”) agrees to be legally bound by this Agreement.
1. Nature of Products
1.1. The Company specializes in the creation of custom-made figurines, models, and related items (“Products”), crafted based on photographs, descriptions, and other materials submitted by the Customer.
1.2. Due to the artistic and handcrafted nature of the Products, exact replication or hyper-realistic accuracy cannot be guaranteed.
1.3. Minor variations in color, proportions, texture, or appearance shall not be considered defects and shall not constitute grounds for refund, remake, or dispute.
2. Customer-Provided Materials
2.1. The Customer is solely responsible for ensuring they possess all rights, permissions, and licenses required for the photos, artwork, characters, logos, or any other material they submit (“Submitted Content”).
2.2. By submitting such content, the Customer warrants that no intellectual property rights of third parties are being infringed.
2.3. The Company shall bear no liability, responsibility, or legal consequence arising from any copyright or trademark violation associated with the Submitted Content.
2.4. The Customer agrees to indemnify and hold the Company harmless from all claims, damages, or expenses resulting from any breach of this section.
3. Order Processing & Cancellations
3.1. Production of the Product begins immediately upon receipt of payment and required Submitted Content.
3.2. Orders are non-cancelable once production has commenced.
3.3. Requests to modify or alter Submitted Content after order placement may not be possible and, if accepted, may incur additional fees.
4. Refunds, Returns, and Remakes
4.1. Due to the fully customized nature of the Products, all sales are final and non-refundable.
4.2. A remake may be provided, at the Company’s sole discretion, only if:
There is a significant structural defect or major deviation from the agreed artistic representation;
The Product arrives damaged or defective;
The shipment is officially declared lost by the carrier.
4.3. Claims under Section 4.2 must be submitted within 48–72 hours of delivery, accompanied by clear photographic or video evidence.
4.4. Minor artistic differences shall not constitute grounds for remake or compensation.
5. Shipping & Delivery
5.1. Shipping timelines are estimates and not guaranteed.
5.2. The Company shall not be liable for delays, disruptions, or failures caused by third-party carriers, customs, or factors beyond reasonable control.
5.3. The Customer is responsible for providing accurate shipping information. Costs associated with re-delivery due to incorrect information shall be borne by the Customer.
5.4. Risk of loss passes to the Customer upon the carrier’s acceptance of the shipment.
6. Use of Photos for Marketing
6.1. Unless expressly stated otherwise in writing, the Customer grants the Company a non-exclusive, royalty-free, worldwide license to use photos or videos of the finished Product for marketing, portfolio, and promotional purposes.
6.2. Customers may opt out of such use by notifying the Company prior to production completion.
7. Product Safety Disclaimer
7.1. The Products are intended for decorative and collectible purposes only.
7.2. Products may contain small parts and are not suitable for children, as they may present choking or injury hazards.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, the Company’s liability shall not exceed the total amount paid for the order giving rise to the claim.
8.2. The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits or emotional dissatisfaction.
8.3. The Customer acknowledges that the artistic nature of the Products inherently involves subjective interpretation.
9. Payment Terms
9.1. Payment must be completed in full before production begins.
9.2. Pricing may vary depending on complexity, number of characters, special bases, props, or other requested features.
10. Privacy & Data Protection
10.1. The Company collects and processes personal information solely for the purpose of fulfilling orders, providing customer service, and complying with legal obligations.
10.2. Personal data shall not be shared with third parties except payment processors, carriers, and service providers essential to fulfilling the order.
10.3. The Company shall implement reasonable security measures to protect Customer data, though it cannot guarantee absolute protection against cyber threats.
11. Governing Law & Dispute Resolution
11.1. This Agreement shall be governed by and interpreted in accordance with the laws of [Your Country/Region], without regard to conflict-of-law principles.
11.2. Any disputes arising from or related to this Agreement shall be resolved through negotiation, and if unresolved, by binding arbitration or competent courts located in [Your Jurisdiction], unless otherwise required by mandatory law.
12. Amendments
12.1. The Company reserves the right to modify or update these Terms and Conditions at any time.
12.2. Continued use of the Services after updates constitutes acceptance of the revised Agreement.
13. Acceptance
By placing an order, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
14. Parent companies
FI25101203 Ketonen Import Export
3916928 Panda Coding